Service Coordinator

Apartment Complex Hiring a Service Coordinator

8am – 5pm Mon-Fri   
$22-25/hour

Maintenance/Service Coordinator

Responsibilities 

• Oversight, coordination, management of service requests and work orders.
• Daily review of incoming service requests and work orders.
• Process incoming service requests and work orders received via telephone and/or email.
• Check with Board of Directors or Committee Chairs, when necessary.
• Assignment to appropriate vendor.
• Follow up to ensure completion, communicate with Unit Owners as needed via software, email or phone.
• Creation of RFPs as necessary for association projects requiring bidding process.
• Approval by the Board of Directors before submission to vendors/contractors.
• Submission to vendors/contractors
• Deadline tracking.
• Compilation of all bid responses.
• Final submission to Board of Directors for voting.
• Assist Property Managers with coordination of project execution.
• Communication with vendors/contractors regarding start date and timeline.
• Notifications to homeowners/community regarding project, as necessary.
• Assist with troubleshooting and follow up with project concerns.
• Daily monitoring of emails for employee (1) and service department (1).
• Assist Property Manager in compilation of reports for Board of Directors and/or Board Meetings.
• Handling phone calls as needed with unit owners, vendors and board members.
• Ability to multi-task.
• Proficiency with Microsoft Word, Excel, & Outlook.
• Strong verbal and written communication skills. Effective communication relies on accurate grammar and spelling.
• Attention to detail.

Requirements

• 2+ years of solid office experience and  handling a high volume of phone and email

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