Call Center Specialist

Call Center Specialist
Waltham, MA
Hours:
Monday – Friday 11:30a-8:00p
Responsibilities:

• Enhance customer engagement through dynamic, high-volume omnichannel communication, including phone, chat, and email
• Address inquiries with enthusiasm and professionalism to ensure a positive customer experience
• Research and resolve customer concerns, including transaction issues, technical troubleshooting, and other service-related questions
• Accurately log and document interactions, keeping detailed records of customer inquiries
• De-escalate challenging situations with patience and problem-solving skills, ensuring a positive outcome
• Consistently meet department service level agreements (SLAs) and performance expectations by handling customer inquiries efficiently, maintaining quality standards, and ensuring prompt issue resolution
• Take on additional responsibilities as needed to support the team and improve customer experience

Qualifications:

• 2+ years call center or customer service experience
• Microsoft office proficiency
• Bilingual strongly preferred
• High School Diploma

Compensation:

• $22-25/hr

…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP