Customer Technical Support Specialist

Customer Technical Support Specialist
Location:
Hudson, MA
Hours:

• Monday – Friday
  • 8:00am – 5:00pm

Requirements: 

• Technical support
• Industrial equipment service
• Electromechanical systems
• HVAC, appliance repair, or maintenance
• Manufacturing support
• Customer service in a technical environment

Responsibilities:

• Troubleshoot mechanical and electrical equipment issues via phone and email
• Support customers, distributors, and service technicians
• Process warranty claims and service requests
• Coordinate replacement parts and repairs
• Enter and process customer orders
• Maintain accurate service and customer records
• Work closely with engineering, manufacturing, sales, and customer service teams

Pay Rate:

• $23 – 25 / hour

…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP