Patient Service Representative
Key Responsibilities & Details
Clinic hiring for patient service rep
Schedule: Monday through Friday 8am-4:30pm
Temp to hire
Primary Duties & Responsibilities:
Provide excellent customer service to all patients, families, and caregivers.
Professionally greet patients and visitors as they arrive to the practice.
Check in patients for their appointments, while confirming and updating demographic and insurance information as necessary.
Perform insurance eligibility and collect all patient co-payments and outstanding balances.
Understand various aspects of medical insurance to give accurate answers to any patient insurance inquiries and to ensure appropriate insurance allocation and verification.
Collect necessary patient signatures on required documents ahead of their appointment, including requesting outside/non-MFM patient medical records, procedure and laboratory test results.
Assist patients, families, and caregivers with Patient Portal access and encourage Portal use.
Answer phones, schedule appointments, and manage online portal messages.
Requirements
High School Diploma or GED required; Associate’s Degree in Business/Secretarial Science or Secretarial Certificate Program desirable.
3 years secretarial experience or equivalent in a medical or health care related setting preferred.
Job Application
You are applying for Patient Service Representative (Ref 37400). Please complete the form below and attach your resume.
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