Retail Property Manager

Job Title: Retail Property Manager
Reports To: Director of Property Management / Asset Manager
Employment Type: Full-Time

Position Summary

The Retail Property Manager is responsible for the overall management, operation, and financial performance of a portfolio of retail properties. This role oversees tenant relations, lease administration, property maintenance, vendor management, budgeting, and compliance to ensure properties operate efficiently, remain well-maintained, and achieve ownership objectives.

Key Responsibilities

Property Operations

• Oversee the day-to-day operations of assigned retail shopping centers, strip malls, and mixed-use retail properties.
• Conduct regular property inspections to ensure cleanliness, safety, and maintenance standards are met.
• Coordinate repairs, preventative maintenance programs, and capital improvement projects.
• Ensure compliance with local, state, and federal regulations.

Tenant Relations

• Serve as the primary point of contact for tenants and address concerns promptly and professionally.
• Foster positive tenant relationships to support tenant retention and satisfaction.
• Coordinate tenant move-ins, move-outs, and store openings.
• Monitor tenant compliance with lease requirements and property rules.

Financial Management

• Prepare and manage annual operating budgets and forecasts.
• Review and approve invoices, monitor expenses, and control operating costs.
• Track rent collections and coordinate with accounting on delinquencies.
• Analyze financial reports and implement strategies to improve property performance.
• Assist with annual reconciliations and common area maintenance (CAM) charges.

Lease Administration

• Interpret and administer lease agreements.
• Monitor critical lease dates, renewals, options, and expirations.
• Coordinate with leasing teams regarding vacant spaces and tenant improvements.
• Ensure tenant insurance certificates and required documentation remain current.

Vendor and Contractor Management

• Solicit bids, negotiate contracts, and oversee third-party service providers.
• Monitor vendor performance and ensure contract compliance.
• Manage landscaping, security, janitorial, maintenance, and other service contracts.

Risk Management and Compliance

• Ensure properties meet health, safety, and environmental requirements.
• Respond to emergencies and coordinate corrective actions as needed.
• Maintain accurate property records and documentation.

Qualifications

Education

• Bachelor’s degree in Business Administration, Real Estate, Property Management, Finance, or a related field preferred.

Experience

• 3–7+ years of commercial or retail property management experience.
• Experience managing shopping centers, retail portfolios, or mixed-use developments preferred.
• Knowledge of lease administration, CAM reconciliations, and property budgeting.

Skills

• Strong financial and analytical skills.
• Excellent communication and tenant relationship management abilities.
• Contract negotiation and vendor management experience.
• Proficiency with property management software and Microsoft Office Suite.
• Strong organizational and problem-solving skills.
• Ability to manage multiple properties and priorities simultaneously.

Preferred Certifications

• Certified Property Manager (CPM)
• Real Property Administrator (RPA)
• Certified Shopping Center Manager (CSM) or equivalent industry credentials

Physical Requirements

• Ability to travel regularly between properties.
• Ability to walk properties and inspect facilities, including outdoor areas.
• Occasional lifting of up to 25 pounds.

Compensation and Benefits

• Competitive salary
• Performance bonus opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Professional development and certification support

Success Measures

• Tenant retention rates
• Occupancy levels
• Budget adherence
• Property condition and maintenance standards
• Timely rent collection
• Tenant satisfaction and responsiveness

This version works well for retail centers, neighborhood shopping centers, lifestyle centers, and multi-tenant commercial retail properties.