Resident Coordinator
Published June 29, 2026Cherry Hill, New JerseyJob ID: 37482
Key Responsibilities & Details
Schedule: Monday through Thursday 9AM – 6PM, Friday 9AM – 4PM
Alternating Sundays 11AM – 6PM
Requirements:
- 2+ year of Residential Coordinator experience (or similar)
- Experience Yardi is a plus
- Basic knowledge of maintenance is preferred
- Proficiency with Microsoft Outlook, Word, Excel
- High school diploma or equivalent is required
Responsibilities:
- Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments
- Quickly complete Maintenance Service Requests and inform the maintenance team
- Answer questions for residents about community, repairs, rent, rules, etc. and follow up on a timely basis if unable to respond to residents on all matters
- Schedule Contractors
- Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a daily basis
- Maintain open communication with Property Manager and Maintenance Supervisor
- Assist in planning resident functions
- Attend functions and participate as host for any functions as directed by the Property Manager
- Responsible for maintaining a high level of professionalism with tenants and working to establish a positive rapport with every tenant/prospect
- Update customer information in the system during and after each communication with tenant/ prospects
- Inspect property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new tenants
- Ensure all turns/make ready apartments are completed timely and satisfactorily
- Manage tenant emails, calls and complaints regarding maintenance as well as fielding calls and routing them to the right person
- Responsible for inspecting units and completing move out inspections
- Communicate with residents via email blasts; assist residents with service portal
- Report any problems or issues to Property Manager
- Manage work order flow and make-ready units
- Responsible for placing supply orders
- Prepare Invoices for A/P department to process
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Job Application
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