Director of Student Accounts

Director of Student Accounts

Job Details
$95,000 – $110,000 a year

Location: 
Gardner, MA 01440

General Statement of Duties:
Reporting to the Executive Director of Student Financial Services, this individual will play a pivotal role in ensuring the integrity and efficiency of student account operations while advancing the college’s commitment to access, affordability, and student success. The Director will lead a high-volume, multi-program environment that includes undergraduate programs, early college initiatives, lifelong learning, and workforce development offerings, each with unique billing schedules and compliance requirements.

Responsibilities:
Major areas of responsibility include, but are not limited to, the following:

Program Administration & Compliance

• Development, implementation, and management of all activities and systems related to student accounts to ensure integrity of the operations and records.
• Analyze and implement applicable State and Federal laws and regulations, College policies and procedures as it relates to the operation of the Student Accounts office.
• Maintain confidentiality of student information and ensure that staff remain in compliance with FERPA.

Financial Operations & Reporting

• Overall responsibility for all student and third-party billing, cashiering, collections, payment plans, student book advances, financial aid disbursements and refunds as well as the College’s receivables.
• Oversee the daily cashiering and deposit activity and ensure controls are implemented and operating.
• Responsible for the preparation and reporting of Student Accounts information for the various internal and external reports required by the College, the Commonwealth, and/or the Federal Government (including College Financial Audit, 1098T tax reporting, write-offs, etc.)
• Oversee the College’s receivables, collections of delinquent accounts and the State Intercept Program.
• Manage unclaimed credit balances for remittance, including student outreach and reporting to the State.
• Review collection processes to improve cash flow and reduce receivables.

Job Requirements:
Qualifications:

• Bachelor’s degree required in business, management, accounting or a related
• Five or more years of full-time professional experience in college student billing or accounting-related area, of which at least three years have been in a supervisory and managerial capacity.
• Technical and functional proficiency in the use of computerized billing and accounts receivable systems; adept at use of spreadsheets, databases, and electronic records and reporting systems.
• Demonstrated experience in leveraging systems to support changing programs and priorities.
• Knowledge of higher education principles, practices and procedures, as well as regulations that apply to Student Accounts.

Salary:
The salary range for this position is $95,000 to $110,000. Employees are also eligible for a comprehensive suite of benefits.

Affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, sex, disability, religion, age, veteran status, genetic information, pregnancy or related conditions, gender identity, sex characteristics, sex stereotypes or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies.