Medical Front Desk Admin

Hiring for a Medical Front Desk Admin for a healthcare clinic in Brookline, MA. 

Public transit is the best option; parking lot available for a fee

MUST have Athena EMR experience

Experience/Skills:

• 2+ years of recent medical front desk experience required
• Athena experience highly preferred; must have some type of EMR experience

Pay: $23-26/hr (based on experience)

Required Schedule: 7:45 am to 4/4:30pm Monday -Thursday

Tasks:

• To provide administrative support in an efficient, timely and professional manner
• This includes providing excellent service to internal and external customers while maintaining an efficient flow of daily patient schedule and front office operations
• Greets and promptly acknowledges patients’ presence in the waiting room
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
• Gives the appropriate paperwork to the patient to complete, photocopies patient”s insurance cards, and photo ID
• Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
• Maintain physician’s daily appointment schedule and prepares charts for the following day’s schedule
• Processes cancellations and no show appointments, and notifies clinician of change in schedule
• Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
• Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc
• Prepare associated forms such as requisitions or referral forms with review of any prep required
• Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
• Refer patients with billing inquiries and/or payment questions to the billing office
• Print and/or provide medical records information to outside agencies and physicians under established guidelines
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice

Experience/Skills:

• 2-5 years of medical front desk experience required
• Athena experience required

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