Clinic Call Center Representative ($25-27/hour)

Clinic hiring for call center reps.
Location: Chestnut Hill
Length: 3 months, potential for permanent hire
Mon-Fri; ideally 8:00-4:30p.

Principal Duties and Responsibilities

• Respond to inbound and outbound service inquiries via telephone and web.
• Connect new and existing patients to hospital registration, physician offices, or other key business areas, as appropriate.
• Act as a liaison between patients and office staff to ensure the appropriate, timely scheduling of appointments.
• Support patients by providing information related to primary care and specialty physician practices.
• Follow internal workflows and department procedures for appropriate handling of inquiries.
• Document each service inquiry for appropriate tracking and trending across the business.
• Ensure availability for patients by adhering to predetermined schedule.
• Achieve all key performance indicators related to production, quality, and schedule adherence.
• Work closely with other team members to drive consistency and implement process improvements.
• Establish effective relationships with business partners and key stakeholders.
• Participate in projects and workgroups as needed.

 
Qualifications:

• High School Diploma or GED
• 1-3 years of direct experience within a call center environment highly desirable
• Healthcare or hospital setting experience desirable
• Experience using MS Office; Word, Excel, PowerPoint, Outlook
• Ability to utilize telephony software and headset (Cisco platform)
• Strong customer service aptitude; excellent verbal and written communication skills

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