Medical Call Center Representative ($25-26/hour)

Clinic hiring for call center representatives.
Type: temp to hire
Schedule: Mon-Fri 7:55am-4:25pm
Hybrid after 90 days of employment – 3 days in office in Boston, and 2 remote. First 90 days will all be in Boston!

Requirements: 

• High school diploma or GED
• 1-3 years of direct experience within a call center environment highly desirable
• Healthcare or hospital setting experience desirable
• Associate’s or bachelor’s degree preferred.
• Call center, ambulatory practice, or customer service experience strongly preferred.
• Healthcare, medical terminology, and insurance experience preferred.

Responsibilities:

• Answer inbound calls and assist patients with scheduling, rescheduling, and canceling Neurology appointments, procedures, and Radiology exams.
• Verify patient demographics and insurance information and communicate referral or authorization requirements.
• Accurately provide appointment details, including date, time, location, and provider.
• Route patient messages and triage calls according to department protocols.
• Process prescription refill requests in Epic and route them to the appropriate neurologist.
• Assist with medication and procedure prior authorizations.
• Obtain outside medical records, imaging, and other documentation needed for new patient visits.
• Support Neurology e-referral work queues and conduct timely patient outreach.
• Communicate effectively with patients, physicians, managers, and colleagues.
• Follow hospital and department customer service, safety, and scheduling standards.
• Perform additional duties as assigned by the Patient Access Center Manager.