Senior Practice Coordinator ($30/hour)

Clinic hiring for senior-level practice assistant with physician scheduling and calendar mgmt. experience.
Assignment: Temp to hire
Location: Boston – no free parking onsite
Schedule: Monday through Friday 8:00am-4:30pm
Responsibilities: 

• Performs all aspects of patient and provider scheduling which includes entering complete information, booking appropriately the disposition of all appointments, confirming patient visits, and inputting necessary data. This includes booking interpreters when needed.
• Operates multi-line telephone consoles for the ambulatory rehab department (PT, OT, SLP).
• Prepares, organizes, and distributes all appropriate patient-reported outcome measures.
• Correctly identifies issues related to insurance/registration and cordially directs patients when changes are indicated.
• Scans all department-related forms including written physician referrals and Medicare Certifications into EPIC and manages MD reconciliation in EPIC.
• Schedules appointments, utilizing the computer’s clinical information scheduling option, for multiple ambulatory EPIC departments within Rehabilitation Services. Organizes schedules for multiple clinicians.
• Maintains various lists and records such as triage and walk-in referrals and beeper numbers, as directed.
• Organizes and maintains appropriate inventory of office supplies in the department.
• Arrives, cancels, or no-shows all daily visits in EPIC.
• Manages pre-scheduling program of post-op patients, research patients, and walk-ins.
• Assists in training new clinical and front desk staff regarding scheduling and front desk duties.
• Maintains all provider scheduling templates and adjusts in a timely fashion as needed.
• Performs all check-out functions, including scheduling follow-up visits within the rehabilitation department.
• Daily monitoring and execution of the eReferral work queue for their respective rehabilitation clinic. This includes scheduling referral appointments from the work queue. Also, work to ensure all the BWH expectations are met by scheduling referral appointments and linking referrals.
• Provides support and information to patients and providers to problem solve and manage complex administrative and patient issues.
• Maintains confidentiality and privacy, which is consistent with HIPAA/PHI guidelines.
• Understands HMO, Managed Care, and other Third-Party Insurers.
• Understands financial services and self-pay resources and provides patients with information as needed.
• Obtains and processes initial referrals and extension requests for Rehabilitation Services to minimize the administrative impact on therapists and patients for managed care and workers’ compensation.
• Maintains written logs to allow staff to check on referrals in the process.
• Works closely with all managed care plan representatives to process referrals quickly and to resolve problem referrals efficiently.
• Works with patients around the processing of referrals. Provides extensive patient education about managed care plans, referral process, and plan benefits.
• Maintains hospital computer-based managed care system for referrals.
• Participates in hospital committees involving managed care.
• Works with specialist offices to resolve referral issues that arise.
• Provides managed care support to other practice assistants and providers as required.
• Often required to work very independently in referral problem resolution.
• Works with supervisor to continually refine and streamline the referral process.
• Works with clinical supervisor to resolve monthly Insurance Rejections.
• Maintains effective, timely communication with supervisor and staff to keep informed on all updates and/or changes in the managed care referral process.

Qualifications:

• Minimum of a high school diploma or GED. Some level of higher education is preferred
• Three or more years of customer service experience or experience in a hospital setting is preferred.
• Epic experience