Call Center Representative

Location: Shelton, CT (Pediatric office) 
Schedule: 

Full-time, 30+ hrs/week; schedule varies.

M-F 7:30am to 4:30pm (First shift: 7:30-4:30) | Sat: 9 AM–3:30 PM | Sun: 9 AM–12:30 PM.
Weekday/weekend flexibility required.

Key Responsibilities

• Answer incoming calls and assist patients, parents, and guardians in a friendly and professional manner.
• Schedule, confirm, and coordinate patient appointments.
• Respond to questions and provide accurate information while maintaining patient confidentiality.
• Listen carefully to callers and determine the appropriate next steps or resources.
• Communicate effectively with patients, families, providers, and office staff.
• Handle a high volume of calls while maintaining a positive and compassionate attitude.
• Document calls and patient information accurately within the computer system.
• Follow established office procedures and healthcare protocols.
• Escalate questions or concerns to the appropriate department or healthcare professional when necessary.
• Provide exceptional customer service and help create a positive experience for pediatric patients and their families.
• Take ownership of assigned responsibilities and demonstrate a willingness to learn and take on additional responsibilities over time.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience required, preferably in a call center or phone-based environment.
• At least 1 year of computer experience required.
• At least 1 year of healthcare experience preferred/required based on client needs.
• At least 1 year of phone center/call center experience required.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Professional, dependable, and team-oriented.

…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP