Medical Call Center (on-site!!)

Hiring for several Medical Call Center Reps in New Haven, CT – fully on-site roles!!

Scheduel: Monday thru Friday either 8:00 am – 4:30 pm or 8:30 am – 5:00 pm. 

Pay: $20-22/hr (based on experience!)

Central Call center for the group that handles scheduling for several locations including Internal Medicine offices / various specialties / dental / pediatrics, etc. 

Lookign for reliable candidates that are adaptable and have a positive and helpful attitude when helping patients

• Medical terminology is a plus not required 

The Call Center Customer Service Representative will take incoming telephone calls in a timely manner and respond to caller inquiries in a friendly, helpful and comprehensive manner. The Call Center Customer Service Representative will remain knowledgeable about and proficient at using the scheduling module of company practice management system so that they can schedule patient appointments efficiently 

Responsibilities include but are not limited to: 

• Greets patients and updates demographic information into the computer system. Ensures to treat patients and staff respectfully, courteously and appropriately. 
• Schedules patients into available Provider/Clinician appointment openings. Ensures to schedule appointments according to established procedures and guidelines of the department. 
• Verifies various types of insurance coverage as indicated by company billing procedure customers with product and service information. 
• Answers phones and responds to customer requests. 
• Identifies, researches, and resolves customer issues using the computer system. 
• Follows-up on customer inquiries that are not immediately resolved. 
• Completes call logs and reports. 
• Performs other duties as assigned. 

Requirements 

• High School Diploma/GED required. 
• At least one (1) year of office or medical experience is preferred.
• Bi-lingual English/Spanish highly preferred.
• Excellent customer service skills with the ability to communicate effectively and in a confidential manner. 
• Excellent interpersonal skills, organizational skills, and written and verbal communications skills are essential. 
• Computer skills and data entry skills are required. 
• Familiarity with Microsoft, Internet and E-mail is necessary. 
• Ability to multitask while maintaining a calm, organized demeanor.