Dental Receptionist

Hours: Monday-Friday, 7:15am-4:15pm 
Parking: if the candidate is planning to drive, they are responsible for covering the cost of parking. The garage at the office building is $13 day. Monthly parking is $280 + tax ($308). There are other parking garage options around too.

Job Requirements: 

• High School Diploma or equivalent required 
• At least 1-2 years of dental reception experience required 
• Experience working in a dental office a plus 
• EMR experience
• They work on TDO (endodontic specific EMR) 

• Must have consistent work history 
• Knowledge of appointment scheduling 
• Experience of answering a high volume of patients’ calls 
• Strong technical computer skills 
• Experience checking patients in/out and processing payments 

Position Overview:

• Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
• Schedules and adjusts patient appointments to maximize the patient
• Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).
• Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.
• Prepares correspondence, memos, and other documents, as requested by doctors.
• Uses computer, fax, or courier service to transmit information or documents when requested.
• Keeps the front desk and reception areas clean.
• Performs necessary duties associated with checking patients in and out.
• Produces the doctor’s call list and provides to the doctor each day, as necessary.
• Calls patients the day before to remind them of a scheduled appointment time, or monitors the automatic communication system and maintains accuracy.
• Adheres to all safety and health regulations.
• Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
• Keeps staff and doctor informed of scheduling problems, issues or concerns
• Organizes daily charts and provides to clinical staff for review.
• Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and insures all required documents are completed by the patient.
• Prepares patient financial action plans.
• Researches patient insurance benefits on diagnosed treatment.
• Coordinates patient financial arrangements according to the financial policy.
• Maintains appropriate financial documentation, including signed financial agreements if financing treatment.
• Records patient financial discussions.
• Arranges the patient’s treatment-planning schedule and books appointments.
• Monitors payments to ensure treatment financing is followed through appropriately.
• Reviews patient charts for any incomplete treatment.
  Verifies charts have complete insurance information.

• Estimates costs of treatment provided. Knowledge/Skills/Abilities:
• Knowledge of appointment coordinator procedures.
• Knowledge of English composition, grammar, spelling, and punctuation.
• Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
• Ability to maintain composure and professionalism when exposed to stressful situations.
• Ability to engender trust from the doctors, co-workers, and patients.
• Maintain confidence with the patient regarding abilities of doctors and staff.
• Ability to work cooperatively with management, internal doctors, staff, patients, and referring doctors.
• Ability to prioritize, organize, and complete tasks in a timely and independent manner.
• Ability to accept constructive criticism.
• Ability to understand and follow written and verbal instructions.
• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
• Ability to communicate and express thoughts and ideas competently.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities.
• Ability to greet visitors professionally and courteously.
• Ability to work cohesively as a team.