Bilingual Patient Service Representative ($22/hr) – Lawrence, MA
Published September 21, 2026Lawrence, MassachusettsJob ID: 39737
Key Responsibilities & Details
Contract to potential hire!
Location: Lawrence, MA
Schedule: Monday through Friday 8am-5pm, rotating Tuesday evening shift from 12pm-8:30pm (usually every other week, sometimes less depending on staffing needs)
Rate: $19-$22/hr DOE
Description:
- Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.
- Print schedules for the next clinic day call patients 24 hours in advance to confirm appointments.
- Answers all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.
- Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments.
- Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.
Requirements:
- Training in a Medical or Administrative field
- Bilingual (Spanish / English) required.
- Computer knowledge required.
- Excellent communication skills required.
- High school diploma or equivalent.
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