IT Service Desk Analyst

IT Service Desk Analyst (contract)
Location: Marlborough
Pay: Up to $30/hr

Key Responsibilities

• Handle IT support requests and troubleshoot technical issues.
• Support computers, laptops, mobile devices, software, and cloud services.
• Set up and configure new PCs and hardware.
• Install software and perform updates remotely.
• Create and maintain IT help documentation.
• Assist with IT system upgrades and migrations.
• Provide support to employees in person and remotely.

Requirements

• At least 2 years of IT support experience.
• Experience with PC hardware setup and troubleshooting.
• Knowledge of Windows operating systems and iOS devices.
• Experience with Microsoft 365, including Teams and SharePoint.
• Understanding of IT service desk processes and ticketing systems.
• Strong customer service and communication skills.
• Ability to multitask, prioritize work, and meet deadlines.
• Team-oriented with a willingness to learn new technologies.
• Strong problem-solving skills and ability to think quickly.

Preferred Qualifications

• Experience with ITSM tools (such as Freshservice).
• Experience working in an ITIL-based service desk environment.
• Knowledge of Microsoft Entra ID (Azure AD) and Intune.
• Experience supporting laptops, Apple devices, printers, phones, and meeting room equipment.
• Familiarity with asset management and device lifecycle processes.
• Basic cybersecurity knowledge, including MFA and phishing awareness.
• Experience supporting Teams, SharePoint, OneDrive, and Exchange Online.
• Basic networking knowledge.
• IT certifications such as ITIL Foundation or Microsoft Fundamentals.

…Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP