Patient Service Associate

Patient Service Associate
We’d need someone comfortable floating between the three locations, with occasional 10:30am–7pm closing shifts. Most coverage will likely be 8:30am–5pm.

Location: Middletown, CT | New London, CT | Clinton, CT
Pay: $25/hour
Language Requirement: Spanish/English
Clinton:
Mon/Tues/Thurs/Fri: 8am–5pm
Wednesday: 9am–6pm
*Includes a 1 hour lunch

Middletown:
Schedule 1: Monday – Friday 8:30am–5pm
Schedule 2: Monday – Thursday 10:30am–7pm; Friday 8:30am–5pm

New London:
Schedule 1: Monday – Friday 8am–4:30pm
Schedule 2: Monday – Thursday 10:30am–7pm; Friday 8:30am–5pm

What You’ll Do
Welcome patients and provide excellent customer service.
Answer phones and assist callers.
Schedule and reschedule appointments.
Check patients in and out.
Update patient demographics, insurance, and medical forms.
Verify insurance coverage and collect copays/payments.
Assist patients with payment plans and financial assistance applications.
Enter and maintain accurate information in the EHR system.
Scan and organize patient documents.
Complete end-of-day balancing and reporting.
Maintain patient confidentiality (HIPAA compliance).
Help manage office supplies and support daily office operations.
Travel between office locations as needed.

Requirements
Associate’s Degree, Medical Assistant Certificate, Medical Office Certificate, or 2+ years of patient service/front desk experience.
Strong customer service and communication skills.
Ability to multitask in a fast-paced healthcare environment.
Good organizational and problem-solving skills.
Basic Microsoft Office skills (Word, Excel, Outlook).
Healthcare, dental, or behavioral health experience is a plus.
Must be bilingual in Spanish/English (or Creole/English, depending on location)

….Pay Statement and Pay Transparency Laws: rate of pay listed is on a per hour basis. You will be entitled to health insurance once employed for 60 days and you must work 30 hours per week, on average, per month to enroll and maintain health insurance through Complete Staffing Solutions. Once both qualifiers are met you must complete the enrollment packet and your benefits will start on the first of the subsequent month. ..It is our policy to provide equal employment opportunity to all individuals regardless of race, color, sex, sexual orientation, religion, disability, age, veteran status, ancestry, national or ethnic origin or any other legally protected class. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful. We are strongly committed to this policy, and believe in the concept and spirit of the law.#ZIP