Patient Care Coordinator

Type: Temp-to-perm

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*This is a completely back-office role – NOT patient facing*

Schedule:
Monday 8:30AM – 5:00PM
Tuesday 7:00AM – 3:30PM
Wednesday 9:30AM – 6:00PM
Thursday 8:00AM – 4:30PM
Friday 8:30AM – 5:00PM

Requirements: 

• High school diploma or equivalent
• 3+ years of Patient Care Coordinator / related experience
• EMR experience (practice uses eClinicalWorks, NaviNet, Helio – training provided)
• Orthopedic/Pain Management experience highly preferred

Responsibilities:

• Triage and manage calls from patients/pharmacies/insurance companies and other facilities
• Schedule patient appointments
• Complete online insurance verification
• Follow up with patients regarding missed appointments
• Ensure patients have completed prescribed testing (imaging, labs, etc.) and have follow-up appointments schedule with their physicians
• Ensure all documents are properly completed by their physicians
• Prepare forms as requested by patients such as disability, MVA, etc.
• Handle all attorney requests for their legal documents
• Manage authorizations for motor vehicle and workers comp patients
• Monitor webchat via Snap Engage daily and respond to appropriate parties
• Manage calls from hospitals and physician offices and route calls to appropriate parties
• Handle and coordinate the doctors’ daily schedules, including their calendars
• Create electronic medical notes including general notes and telephone encounters as necessary
• Inform patients about the practice CDC guidelines and requirements
• Interact with other departments within the organization
• Work as a liaison between patients and providers
• Perform other duties as requested by management