Logistics Coordinator ($22/hr)

Location: St. Petersburg, FL 33710
Pay: $22.00/hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM or 8:30 AM–5:00 PM
Work Arrangement: Hybrid schedule anticipated after training; approximately 3 days onsite/2 days remote
 

Position Overview

We are seeking an organized and detail-oriented Outbound Logistics Coordinator to manage outbound customer orders from shipment planning through final delivery and freight reconciliation. This position will coordinate freight quotes, carrier selection, shipment scheduling, delivery appointments, customer shipping requirements, and order documentation.

The ideal candidate will have experience in logistics, transportation, shipping, order fulfillment, or supply chain operations and be comfortable working closely with warehouse teams, freight carriers, Accounting, and Customer Operations.

Key Responsibilities

• Coordinate outbound customer orders from shipment planning through final delivery.

• Obtain and evaluate LTL and full truckload (FTL) freight quotes based on shipment requirements.

• Coordinate with freight carriers to schedule pickups, deliveries, and customer appointments.

• Review customer routing guides, labeling requirements, documentation, delivery procedures, and other customer-specific shipping instructions.

• Determine whether orders are ready for standard shipment or require additional freight coordination.

• Review orders for accuracy and completeness before releasing them to the warehouse.

• Communicate special handling, shipping, and customer requirements to warehouse personnel.

• Monitor outbound shipments and proactively address delays, delivery issues, shortages, backorders, and transportation exceptions.

• Update sales orders and freight information within the ERP system.

• Review shipping documentation, freight charges, and order information for accuracy.

• Reconcile discrepancies between sales orders, shipments, freight charges, and customer billing.

• Partner with Accounting to resolve freight billing questions, credits, discrepancies, and other order-related issues.

• Serve as a key point of communication between Customer Operations, Warehouse, Accounting, customers, and freight carriers.

• Maintain accurate shipment, freight quote, order change, and billing documentation.

• Assist with process improvements related to shipping efficiency, order accuracy, communication, and customer service.

• Support warehouse and shipping operations as needed.

Qualifications

• High school diploma or equivalent required.

• Previous experience in logistics, transportation, freight, shipping, order fulfillment, supply chain, or related operations preferred.

• Experience coordinating with freight carriers and/or warehouse operations strongly preferred.

• Familiarity with LTL and FTL shipping is a plus.

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent attention to detail and problem-solving skills.

• Strong written and verbal communication skills.

• Proficiency with Microsoft Office applications.

• Experience using an ERP system preferred; NetSuite or similar ERP experience is a plus.

• Ability to work independently while collaborating effectively across multiple departments.

• Customer-service-oriented approach when working with internal teams and external partners.

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