Senior Practice Assistant

Hours:  8:30-5 M-F (must be available 8-4:30 for Epic training)
Type: temp to potential hire
 
PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
• Coordinates and maintains providers’ master clinical schedules
• Submits referrals for specialty appointment requests
• Obtains intake information from patient and referring physician’s offices.
• Schedules Radiology tests
• Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
• Schedules infusion related services utilizing Epic scheduling support system
• Triages and manages high volume of patient telephone calls, utilizing superb customer service skills. 
• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
• Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
• Performs other duties as assigned

This position involves close interaction with physician staff and fellow members of the clinical center as well as patients with cancer.

SKILLS/ABILITIES/COMPETENCIES REQUIRED:  Must be realistic, objective, measurable and related to essential functions of this job.

• Excellent judgment and analytical skills to identify problems and develop solutions effectively
• Problem solving skills
• Independently prioritize tasks and set deadlines
• Excellent organizational and time management skills
• Excellent interpersonal skills
• Ability to work well as a member of a team
• Handle sensitive and confidential issues