Manager, End User Device Architecture

Position: Manager, End User Device Architecture
Location: Memphis TN, Ticonderoga, NY, Easton SC (or fully remote)
Salary: $140-$150k

The Manager, End User Device Architecture provides enterprise-level architecture leadership for end-user devices—Windows/macOS laptops & desktops, iOS/iPadOS, Android, RF/industrial endpoints, and printers. The role designs standards, guides technology decisions, and steers the operational handoff from Transform to Run, ensuring secure, scalable, and cost-effective endpoint capabilities aligned to our business strategy.

The primary responsibilities include:

• Create and maintain overall architecture guidelines, process design, and engineering for the company’s end user computing infrastructure across the globe.
• Responsible for the establishment and continuous improvement of systems and processes to track and maintain device portfolios, usage profiles, roadmaps, and associated programs and services.
• Work with leadership to educate, understand, and influence the technical direction associated with end user devices.
• Establish and maintain collaborative relationships with key IT service providers to manage and optimize the services and support necessary to ensure devices are meeting the needs of our end users
• Provide technical expertise/strategy in the facilitation of end user device-related tasks for IT projects
• Plan future end user device strategies on a 7+ year look ahead basis, including recommendation of new and emerging technologies where appropriate.

Key Accountabilities:

• Architecture, Standards & Roadmaps

• Define and maintain enterprise standards for end-user devices across OS/hardware classes; publish versioned reference architectures and roadmaps.
• Establish guardrails for image management, configuration baselines, application delivery, identity/endpoint posture, and device lifecycle (procure ? build ? operate ? retire).

• Modern Endpoint Management (MECM/Intune)

• Architect Intune policies, compliance profiles, enrollment flows, and app delivery across platforms; ensure coherent coexistence with MECM.
• Specify Cloud Management Gateway (CMG) design, Company Portal utilization, and Autopilot scenarios to manage remote/hybrid endpoints (including off-VPN).
• Set packaging/patching standards (quality rings, pilot cohorts, rollback criteria) and telemetry models (e.g., Endpoint Analytics/Nexthink) to measure device experience.

• Security & Compliance (Zero Trust by design)

• Embed device posture, Defender AV/EDR, BitLocker, LAPS/EPM, and Conditional Access into baseline architecture; align with CyberSecurity on controls and exceptions.
• Define audit-ready evidence (policy compliance, patch levels, encryption attestation) and support regulatory initiatives impacting endpoints.

• Transform ? Run Operational Transition

• Create RACI and runbooks for handoff of build/operate tasks to Run teams/MSPs; standardize tooling/processes to simplify support.
• Reduce technical debt by consolidating legacy configurations, retiring redundant tools, and codifying “golden” images/profiles.

• Stakeholder Engagement & Governance

• Lead architecture reviews and backlog prioritization with PMO; communicate decisions and trade-offs to business partners (North America, Brazil, Poland).
• Contribute to governance frameworks and decision-making guidelines for design/build activities within ETS Projects – Design & Build.

• Vendor & MSP Integration

• Define technical requirements for RFPs; evaluate vendor solutions (MSP, hardware, software) and drive price/performance outcomes for EUC services.
• Ensure architecture compatibility with Service Desk/ITSM/ITAM processes and MSP operational models.

• Continuous Learning & Thought Leadership

• Track multicloud and AI trends relevant to EUC (e.g., AI-assisted patch ring prioritization); bring forward pragmatic recommendations and share insights across the enterprise.

Challenges:

The external environment, including technology, competition, markets:

• Business environments and requirements change often, and the ability to react and support quickly is key to business success.
• The potential for complex business mergers & acquisitions as well as divestiture activities places a critical demand on IT to support aggressive schedules and expectations.
• Ensure compliance with changing laws and applicable regulations across all states and countries in which our client operates.
• Geographic, language, currency, and cultural differences will serve as obstacles to truly global IT device management processes.

The internal environment, including interaction with others, (both inside and outside the company) policies/practices:

• Ability to source the right outsourcing and managed device partners for the optimal balance of cost/performance.

The work itself, e.g., problems, opportunities, change:

• Maintaining consistent awareness of rapidly changing and complex commercial and consumer-based technologies and their potential impact on IT Support of our client employees/customers.

Scope:

• Drives strategic alignment, thought leadership, and technical oversight while reducing technical debt and enabling innovation.
• This role converts those principles into concrete endpoint architecture guardrails, reference designs, and roadmaps, and ensures clean transition to Run teams and MSP partners.

Competencies:

Strength in or mastery of the following competencies:

Business Acumen Command Skills Composure Conflict Management Cross-Cultural Sensitivity

Customer Focus Dealing with Ambiguity Delegation Drive for Results Ethics and Values

Innovation Management Interpersonal Savvy Personal Learning Managing Through Systems Managing Vision & Purpose

Motivating Others Negotiating Organizing Dealing with Paradox Perspective

Planning Process Management Strategic Agility

Knowledge and Experience:

• College degree in Information Technology or related discipline.
• 10+ years of experience in Information Technology.
• Demonstrated familiarity with end-user device architecture, standards, and trends.
• Adaptive to changing business needs and the ability to work in a variety of different business situations.
• Familiarity with common ITIL processes, including Availability Management, Capacity and Performance Management, Incident Management, Problem Management, Infrastructure and Platform Management, Change Control, and Monitoring and Event Management
• Experience dealing within and navigating a diverse political environment for a global, multi-business organization
• Understands business requirements and can communicate technology concepts to business owners in a clear and concise manner.
• Demonstrated excellence in written and verbal communication skills at the Technical, Management and Executive Levels.