Operations Manager
Key Responsibilities & Details
Operations Manager - High-Volume Multi-Site Practice
No formal management title or healthcare background required. If you can run a high-volume floor and lead a big team, apply!
Are you the person who keeps a fast, chaotic floor running like clockwork? A high-volume, multi-site practice in the New York, NY metro area is hiring an Operations Manager to lead daily floor operations and a large patient-facing team across its sites. Think “running a major store on the busiest day of the year,” every morning.
Why You’ll Love This Role
• A highly visible, hands-on leadership role where you own the floor
• Lead a large team (35-40 staff across three sites)
• Fast-paced, high-energy environment, roughly 100 people moving through before noon, a new arrival every 3-4 minutes
• A pure people-and-operations role, no budgeting or financials
• Backgrounds in high-volume retail, hospitality, events, or operations are all welcome
Schedule
• Early start, around 6:45 AM (some mornings begin as early as 6:30)
• Full-time; hours need to stay flexible based on operational needs
• Phone-only on-call rotation (answering questions and solving problems)
• Fully onsite, in person (anyone looking for remote or hybrid is not a fit)
• Based mainly at the Manhattan site, floating to the Westchester and Northern NJ sites as needed
Compensation
• $95,000-$105,000 per year, based on experience
What You’ll Do
Floor Operations
• Serve as the operational lead for the morning floor, coordinating patient flow, staffing, rooms, and resources across front desk, support staff, clinical teams, and providers
• Provide real-time leadership, spotting and clearing bottlenecks and adjusting staffing on the fly as volume shifts
• Build daily staffing and deployment plans and run daily team huddles
• Keep a visible presence on the floor during peak periods and make sure nothing falls through the cracks
• Maintain consistency across all sites through regular on-site presence
People Leadership
• Directly supervise a large patient-facing support team
• Recruit, onboard, schedule, coach, develop, and evaluate staff
• Set clear expectations for attendance, punctuality, readiness, professionalism, and teamwork
• Handle employee relations, call-outs, and coaching proactively, and build contingency plans for staffing gaps
• Be the positive, motivating presence that keeps the floor energized
Performance & Improvement
• Standardize and continuously improve floor workflows for a smooth, efficient operation
• Track metrics like wait time, total visit time, throughput, and staffing productivity, and act on the trends
• Partner with scheduling and leadership to optimize volume, staffing, and capacity
What You Bring
• Proven success leading large teams (30+ people) in a high-volume, fast-paced, physically present environment
• A true “people person” and hands-on operations leader, strong at employee relations and keeping a team motivated
• Comfort making fast, real-time staffing and resource decisions under pressure
• Able to work an early on-site start and stay flexible with hours
• Able to travel regularly among the NYC-metro sites
• Healthcare experience not required; no formal management title required if you know how to run a floor
• Bachelor’s degree or equivalent combination of education and experience
#toponehire
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Job Application
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